Need Technical Assistance?

Need Technical Assistance?

If you have any questions on a particular product or need guidance with a design application, we will be very happy to help. With over 40 years of experience within the industry, we can offer suggestions for the most appropriate product to meet your needs, whether it is for a new or existing design.

Please use the enquiry form to submit your question and remember to include your telephone number if you’d like us to call you back.

 

Frequently Asked Questions:

Q: Can you cross reference products?
A: Identifying alternative parts is something we are frequently asked to do. If we are unable to find a direct alternative, we will offer our nearest equivalent and ensure you are aware of any differences.

Q: Am I able to schedule an order?
A: We are happy to supply to scheduled or call-off orders.

Q: Can I pay by credit card?
A: Currently, we don’t accept credit cards. Payments are requested by bank transfer or cheque.

Q: How do I open an account?
A: Account forms for opening an account will be sent to you on receipt of your first order.

Q: Can I arrange a visit from your area representative?
A: Our team of experienced sales representatives are available to meet and discuss your specific requirements, as we understand the value of face-to-face discussions. Please click on our contact page which has details of the rep in your area or call the head office on 01258 456360 to make an appointment.

Q: Do you supply outside of the UK?
A: We are able to supply outside of the UK. Please note we only accept orders in Sterling.

Q: We need a non-standard item. Are you able to customise products?
A: Depending on the product, we are able to offer customised solutions. By working closely with you and our suppliers we can help to develop the item you need. Please be aware that MOQs will apply.

Q: Can you provide samples?
A: Yes – it is essential the product is fit for purpose and for the majority of our items we will supply a sample free of charge.